Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including in person, in writing, via email, over the telephone and through our website (Site). In this Privacy Policy, the terms ‘we’, ‘us’ or ‘our’ means Kindness Factory Inc N000709962.

Personal Information

The types of personal information we may collect about you include:
• your name;
• your personal contact details, including email address, mailing address, street address and/or telephone number;
• your work contact details, including company name, website, email, street address and/or telephone number;
• your date of birth;
• your gender;
• your credit card or other payment details directly through our website;
• your demographic information, such as postcode;
• your preferences in relation to volunteering activities and times;
• your reasons for donating;
• information you provide to us through logging an act of kindness;
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, at face to face events, through associated fundraising applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third party.

Collection and Use of Personal Information

Your privacy is important to us and we will never disclose your personal identity with anyone without your permission. Personal information is only collected to better support your interaction with Kindness Factory and our overarching mission. We may collect, hold, use and disclose personal information for the following purposes:
• to enable you to access and use our Site, associated applications and associated social media platforms;
• unless you choose to opt-out, to publicly acknowledge your donation including (without limitation) on our Site, on a donor wall, in our reports or via other stewardship channels;
• to contact and communicate with you and enable you to receive information about our goods, services and programs;
• to enable you to donate to us and for us to generate and provide receipts for your donations;
• to send you a one-off card notification or receipt of a donation gift made on your behalf (if your details are collected from a third party for this purpose we will only use them for this purpose and our card notification will act as our notice to you of the collection);
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our Site, goods, services, programs, associated applications and associated social media platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have; and
• to consider your volunteer, contractor or employment application, provide training and communicate future opportunities.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:
• third party service providers for the purpose of enabling them to provide their services, including (without limitation) those who assist in processing our donations, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
• our volunteers, contractors, employees, or related entities;
• sponsors or promoters of any competition we run;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, who assist us in providing information, products or services to you.
• third parties to collect and process data, such as Google Analytics, Google Tag Manager, Hotjar, Google Optimize and social media pixels. This may include parties that store data outside of Australia and the USA; and
• any other third parties you authorise us to disclose personal information to.

Where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

Your Rights and Controlling Your Personal Information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, we may legally be unable to provide some of your personal information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is stored securely, whether in electronic files, in hard copy or in the cloud. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see or any other URL Google may use from time to time.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.


We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:
Kindness Factory Inc N000709962
Phone: +61 426 266 304

Last update: 11 November 2018